Privacy Policy
LA PAT'ROULE DE FRANCE takes the protection and confidentiality of personal data (hereinafter "personal data" or "data") very seriously. We are committed to respecting your privacy and protecting access to your personal data by collecting and using it exclusively in compliance with applicable legal provisions.
This Privacy Policy (hereinafter the "Policy") applies to any visitor of the website https://www.lapatrouledefrance.com (hereinafter the "Website"), and/or customers (hereinafter "you" or "your") and aims to inform you clearly, simply and comprehensively about how LA PAT'ROULE DE FRANCE uses your personal data and the rights available to you. We therefore invite you to read it carefully before any interaction with us.
LA PAT'ROULE DE FRANCE may modify this Policy from time to time to reflect legal and regulatory developments and to keep you informed of changes to our personal data processing practices. Any significant modification substantially affecting the way we use your data will be notified to you by email and/or on the website (for example via a banner, pop-up window or push notification), so that you may review the changes, evaluate them and, where applicable, object or withdraw from a service or feature.
Who are we?
"LA PAT'ROULE DE FRANCE", "we", "our" refer to the company LA PAT'ROULE DE FRANCE, a simplified joint-stock company (SAS) with a share capital of €1,000, registered office: 9, rue de la Forge – 30700 LA CAPELLE ET MASMOLÈNE – SIRET: 999 583 750 00016.
Unless otherwise indicated, LA PAT'ROULE DE FRANCE is the data controller for the processing identified in this Policy within the meaning of applicable personal data regulations, and in particular EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter "GDPR").
Any personal information you provide directly or indirectly to LA PAT'ROULE DE FRANCE is subject to applicable personal data protection regulations.
LA PAT'ROULE DE FRANCE is not required to appoint a Data Protection Officer, but you may contact us with any questions regarding this Policy as set out in the "Who to contact?" section.
What data do we collect and use?
LA PAT'ROULE DE FRANCE collects, stores, processes, uses and shares personal data about you when you use our Website, visit our social media pages, or communicate with us, in particular for the purpose of making a booking.
Personal data refers to any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier or to one or more factors specific to their physical, physiological, psychological, economic, cultural or social identity.
For the purposes described below, LA PAT'ROULE DE FRANCE collects and processes the following categories of personal data:
Identification data and contact details: surnames, first names, gender and postal address, phone number, email, date of birth, driving licence.
Banking and financial transaction data: order number, payment method, credit card number and expiry date, bank details, cardholder name and address.
Other types of data: photos, videos, social media identifiers.
How is data collected?
In general, your personal data is collected directly from you, but may also be collected from third parties.
This data is collected when you provide it to us (i) while browsing the Website, (ii) during a booking process, (iii) via the contact form, or (iv) through your interactions on our social media pages.
For what purposes and on what legal bases do we use your data?
To comply with our legal or regulatory obligations: We implement security measures to prevent abuse and fraud (payment controls); We maintain accounting records of purchases made; We manage requests to exercise your rights.
To ensure the proper performance of the contract concluded with you: We manage your booking on the Website.
In pursuit of our legitimate interests: We maintain a centralised and up-to-date customer and prospect database for optimised commercial relationship management; We manage our social media pages (interactions, content moderation, statistics, etc.); We ensure the security of our Solex bikes; We improve the operation and security of the Website, and personalise certain Website features to enhance your experience and use.
Subject to your consent where we have requested it: We publish comments and photos on our website.
Who do we share your data with?
Within LA PAT'ROULE DE FRANCE, your personal data is accessible only to our staff. LA PAT'ROULE DE FRANCE employees are authorised to access personal data solely in the performance of their duties.
Externally, we may transfer your personal data to third-party subcontractors, service providers and commercial partners who need to know it in order to fulfil the purposes described in this Policy, such as:
Technical providers and technology service providers (hosting and maintenance); Financial institutions, fraud detection and prevention providers, mandated banking providers and payment solutions; Technical providers (cookies); Communication, marketing and advertising providers and partners, and in particular social media providers; Judicial or financial authorities, government agencies or public bodies, upon their request and within the limits authorised by regulations; Regulated professions such as auditors, statutory auditors, legal advisors, and insurers.
This excludes, however, the sale, rental, sharing or any other disclosure of personal information for commercial purposes in violation of the commitments set out in this Policy.
Where is your personal data transferred?
If you access the Website from a country outside the European Union whose legislation on the collection, use and transfer of data differs from that of the European Union, as our Website is governed by French law, you consent to your personal data being transferred to the European Union and processed in accordance with French law.
We prioritise the transfer of personal data within the European Union. We may also transfer your data to companies located outside the European Union, always within the scope of the purposes set out above. In such cases, we ensure, prior to transfer, that these entities offer an adequate level of protection in accordance with applicable legislation.
In other cases, we inform you that transfers of your personal data to entities outside the European Union are governed by the implementation of appropriate safeguards to ensure the confidentiality and security of data during transfers.
For what purposes do we use cookies?
We use cookies and similar devices on our Website to facilitate your navigation and understand how you interact with us.
A cookie, and more generally a tracker, is a text file stored in a dedicated space on the hard drive of your device (computer, tablet, smartphone, etc.) when you visit a website or application. A cookie allows its issuer to identify the device in which it is stored, for the duration of validity or storage of that cookie.
When you visit the Website for the first time, and LA PAT'ROULE DE FRANCE intends to place a cookie on your device, with your consent (where required), you are informed via an information banner (CMP). You can set your cookie preferences by clicking the button provided in the banner.
You may modify your cookie settings at any time. Further information about cookies and how to manage your settings is provided below.
When you browse our Website, we use the following types of cookies:
Strictly necessary cookies: enable the Website to function by giving you access to it or facilitating your navigation. Functionality cookies: improve and personalise your browsing experience on the Website. Performance cookies: measure Website audience and analyse how visitors navigate the Website. They are also used to detect navigation issues and other difficulties. For audience measurement purposes, we use Wix Analytics and Google Analytics (Google LLC). These tools collect browsing data (pages visited, visit duration, traffic source, device type).
You may also, at any time, delete cookies already stored on your computer by selecting the appropriate settings in your browser. However, in this case, certain features of our Website may no longer be accessible and performance may be affected. We disclaim all liability in this regard.
How long is your data retained?
Our Company does not retain your personal data for longer than necessary for the purposes for which it is collected. The retention period is therefore limited based on the purpose of the processing and in accordance with applicable legislation.
In particular, your personal data is retained by LA PAT'ROULE DE FRANCE (without prejudice to any applicable retention obligations or limitation periods):
In the context of a booking or booking request: for the entire duration necessary for the performance of the rental contract and a maximum of one (1) year after the booking; In the case of a request, complaint or other interaction with us via our pages: for the time necessary to respond to your request, question or complaint and a maximum of one (1) year after contact; In the case of cookies: some cookies are temporary and are automatically deleted from your device each time you close your browser (session cookies). Others are persistent, remaining on your device for a set period (maximum one (1) year) and are activated each time you visit the website from which they were installed.
To comply with our legal obligations and demonstrate that we do so (accounting and tax obligations, for example), and also to exercise certain rights and defend our interests (in legal proceedings, for example), certain personal data is retained for the duration imposed by the legal obligation or until the expiry of the applicable limitation period.
Data is then permanently deleted from our systems or anonymised so that you can no longer be identified.
How do we secure your personal data?
Our Company protects and secures the personal data collected. We guarantee its confidentiality and prevent it from being distorted, damaged or destroyed.
Your credit card payment is secured using the 3D Secure system, which provides dual authentication of the cardholder via a one-time secure code sent by SMS. Payment validation by your bank can only take place after entering the secure code received. Under no circumstances does LA PAT'ROULE DE FRANCE retain your banking details. Transmissions to banks are encrypted and secured.
Notwithstanding the above, we remind you that LA PAT'ROULE DE FRANCE does not control all risks associated with the operation of the Internet and draws your attention to the potential risks inherent in its use and operation.
What are your rights?
We are committed to ensuring the exercise of the rights available to you under personal data protection regulations. You may exercise the following rights at any time:
Right to information: you have the right to obtain clear, transparent and understandable information about how we use your personal data and about your rights. All such information is contained in this Policy. Right of access: you have the right to obtain confirmation that your data is processed by LA PAT'ROULE DE FRANCE and a copy of the personal data we hold about you. Right of rectification: you have the right to have your personal data corrected if it is inaccurate or outdated and/or completed if it is incomplete. Right to erasure / right to be forgotten: you have the right, under certain conditions, to have your data erased or deleted. Right to object: you may object to the processing of your data where processing is based on the legitimate interests of LA PAT'ROULE DE FRANCE, for reasons relating to your particular situation (which must be specified in your request). Right to withdraw consent: you may withdraw your consent to the processing of your personal data at any time where such processing is based on consent. Right to restriction of processing: you have the right, under certain conditions, to request that the processing of your personal data be temporarily suspended. Right to data portability: you have the right to request that your personal data be provided to you in a format that allows it to be used in another database. Right to define post-mortem instructions: these general or specific instructions define how you wish your rights to be exercised after your death. You may modify or revoke these instructions at any time.
Who to contact?
You may exercise these rights or ask any question relating to the management of your personal data or this Policy by email at: team@lapatrouledefrance.com
We will respond as soon as possible and in any event within a maximum period of one (1) month from receipt of the request. We may, if necessary, extend this period by two (2) months, taking into account the complexity and number of requests, and will inform you accordingly.
If we consider it necessary to verify your identity, we may ask you to provide proof of identity.
You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07, FRANCE, regarding the way LA PAT'ROULE DE FRANCE collects and processes your data. If you reside in another European Union country, we invite you to contact the supervisory authority of your place of habitual residence or, failing that, of the place where you were in contact with LA PAT'ROULE DE FRANCE.
Last updated: April 2026